Magnolia Marketing Solutions | Nancy Georges: Strategist, Consultant, Speaker, Author Magnolia Marketing Solutions | Nancy Georges: Strategist, Consultant, Speaker, Author
  • HOME
  • BLOG
  • SERVICES
    • THE BUSINESS CREW
    • 4 HOUR POWER MEETING
    • CONSULTING SERVICES
    • INNOVATION PITCHFEST
    • SEMINARS
      • Nancy Georges Speaking
      • Retail Seminar Topics
        • New Consumer Behaviour, Online & Offline, & The Implications For Businesses
        • Retail Marketing Seminars: 102 Optimisation
        • Seminar Topics: 102
        • Retail Marketing Seminars: 101 Introductory
    • SPEAKER
    • MYSTERY SHOPPER
    • TRAINING
  • EVENTS
  • BOOK
    • 7 POWERFUL WAYS TO BOOST RETAIL PROFIT, In Any Economic Climate
    • Book Reviews
  • Eastern Suburbs Connect
  • ABOUT
    • Nancy Georges Testimonials
      • Seminar Testimonials
      • Presentation Testimonials
      • Book Reviews
  • HQ
    • AS SEEN IN
      • AS SEEN IN: Today Extra ‘Consumer watch: Paying more online’
      • Nancy Interviewed for Financial Times “International invaders shake up Australia’s home grown retailers”
      • I’m #10 in “March 2013 Top 100 Retailers to Follow on Twitter”
      • AS SEEN IN archive
    • Articles
      • Reportage
    • Real Chat
    • Social Media Women
    • Innovation PitchFest Supporting Australian Designers & Manufacturers August 2015
      • Innovation Pitchfest: Submission Form
    • PODCASTS
    • VIDEOS: Trade Show Interviews
  • CONTACT

Blog

2013 Jul.03

Gelato Mesina, Well Handled Price Increase Notice #GreatRetail

Nancy GeorgesCustomer Engagement, Customer Service, Great Retail, retail, retail social media integration, social media

A great post on Facebook from Gelato Messina on their price increases. I am sure true purveyors of quality hand crafted products will get it & these people ARE their customers after all!! Nicely handled! I LOVE people’s comments underneath the post too!! Check out their website too, yum!

Ultimately, it came to this:
“Essentially we had two choices.. Make simple, boring cakes at our factory and close down the Creative Department altogether, OR increase prices, cop a little abuse and see what happens. We chose the latter.”

Gelato_Mesina_Price_Increase Facebook PostRead the full post below or click here to see it on facebook:

“Gelato Messina · 23,467 like this

2 July 2013 near Sydney ·

A GREAT PREEMPTIVE CAKE-PRICE HIKE STRIKE!Unfortunately, the time has come. We have to increase the prices of our cakes. Sad but true.
Quite substantially on a couple, not so much on others.
Boooo! Why so, you greedy little ice cream merchants? I hear you say..
Well, the truth is we simply cannot continue to create such intricate, high quality gelato cakes and mono’s at these prices and sustain that part of the business.
What started out as a little extension of our gelateria has become a highly labour intensive beast that we really hadn’t planned on. We love designing them and we love making the cakes and monoporzione, but making complex cakes out of ice cream ain’t easy. We now employ 10+ chefs that exclusively make cakes and pieces for the Creative Department and our other stores. Of course we could just make really simple cakes that were just layers of gelato stacked on top of each other, but that would be boring for all of us. Essentially we had two choices.. Make simple, boring cakes at our factory and close down the Creative Department altogether, OR increase prices, cop a little abuse and see what happens. We chose the latter. We are also going to renovate the Creative Department next month and make it dead posh, so even if you don’t think the cakes are much chop, we’ll trick you into thinking they’re worth lots of money!
We know we’ll piss off a few people that think we are simply increasing our margins, but at the end of the day the cakes are still available, they are still the best gelato cakes you’ll get in this country (as voted by us), and lets be honest, you don’t have to buy them if you don’t want to! Thats pretty much our defence and we’re sticking to it.
Hope you still like us.. Will announce the new prices in the next few days once we’ve done our final calculations.

Love
THE MESSINA BEAN COUNTERS”

Related

customer communicationCustomer Servicefacebook postgelato mesinagreat retailsocial media
Share this:

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

  • Previous

    NEWS ROOM: WEEK BEGINNING 1 JULY 2013

  • Next

    Woolworths Woolloomooloo Charge $65 for the 2nd Hour Parking

Recent Posts

  • December 12, 2025
    Just Breathe! Finding Peace in the Mad World We Live In
  • October 16, 2025
    Is It ‘Trending’ or ‘Conforming’? Let’s Chat about Social Media Manipulation
  • June 26, 2025
    I’m in Meta Jail, Stay Tuned!
  • About

  • Privacy Policy

  • Services

  • Contact

 

 

2024 Magnolia Solutions Pty Ltd (C)

Signup for news & updates

    Contact Us

    please email

    click here

    We’re Social