Mecure Sydney Fail: IRL & Online
Last week, I tweeted my disgust at Mercure Sydney charging 1.5% credit card surcharge. My first post was positive: checking in on foursquare with a cute pic of a vintage post box.
I was not alone with others commenting on the surcharge:
They replied to the Four Square tweet but not the surcharge….so I asked them about it and 3 days later still nothing….
I think it is totally unacceptable that they charge a surcharge at all but the amount is GOUGING!! If my merchant fees are about that then theirs must be 0.03% or less!!
Mercure Sydney totally not acceptable:
1. charging surcharge (you’re a grown company, this is a cost of doing business!!)
2. the amount of the surcharge
3. not replying to me!!
I am definitely marking them with my #BadRetail hashtag!
Tell me what you think about CREDIT CARD SURCHARGE?