I had a week from hell in terms of customer service, but the pinnacle had to be the service and ethics of Mytopiastore on Ebay. I ordered a Cantilever Umbrella for Mum’s birthday party on 24 October, party was on 10th Nov and they say 3 – 7 days delivery – with 17 days out..
After a huge backlash to the $65.00 for the 2nd hour charge parking yesterday, read more here, Woolworths have reviewed the fee free time to 1.5 hours from 1 hour. The price for 1.5 – 2 hours is $25.00 which is far more reasonable. The 3rd hour is $90.00 which should be an appropriate deterrent!..
Parking fees is a hot topic for retailers and shoppers, every retail discussion I have these days includes the cost of parking and how it deters customers from shopping in bricks and mortar stores. In fact when I chat to Gen Y about driving / parking they say it is easier just to hop online..
I POSTED THIS ON MY FB PAGE TODAY: The word ridiculous doesn’t even cover this. Instead of this retailer learning some customer service skills & learning how to not spend too much time with customers who only use her an info source & buy elsewhere, she is charging a $5 ‘Browsing Fee’!!! I would also..
I am starting the #badretail hashtag. Please feel free to add it to any tweets & posts. I am so over poor behaviour, let’s try and help the offenders be better retailers :-))
Last week, I tweeted my disgust at Mercure Sydney charging 1.5% credit card surcharge. My first post was positive: checking in on foursquare with a cute pic of a vintage post box. I was not alone with others commenting on the surcharge: They replied to the Four Square tweet but not the surcharge….so I..