customer care – Magnolia Marketing Solutions | Nancy Georges: Strategist, Consultant, Speaker, Author

2018 Apr.24

“How to Achieve a Higher Customer Satisfaction Level”

Nancy GeorgesArticle, As Seen In, Customer Engagement

In good company giving my thoughts on “How to Achieve a Higher Customer Satisfaction Level” for Taylor Reach Group Expert Round-up, click here to read everyone’s advice. My advice is: First thing is to find out what they want! Too many businesses sell products and services they like or can do as opposed to what the..

2013 Dec.11

Meeting Martin Butler, A Much Admired Retail Genius

Nancy GeorgesCustomer Service, retail

comments

I grew up in a time of Retailers who stood tall; family businesses with passionate, knowledgeable, roll-the-sleeves-up-and-join-the-troops managers, leaders and owners. As a Grace Bros Management Cadet, I worked with so many talented Managers and retailers. Over the past 20 years, retail has lost its way and the passionate skilled leaders are few and far..