2017 Nov.30

As Seen In: Heverton Anunciacao’s book, ’30 Advices from 30 Greatest Professionals in CRM & Customer Service in the World’

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Honour to be asked to contribute to Heverton Anunciacao‘s book: ‘30 Advices from 30 Greatest Professionals in CRM and Customer Service in the World‘. Heverton contacted me and asked me to be part of his book. The premise: “Imagine the following situation: you were invited for a private meeting. In this meeting you are with..

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Nancy Georges Newsroom
2015 Jun.16

NEWS ROOM: Week Beginning 16 June 2014

Customer Service, events, marketing, News Room, retail, social media
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This page is updated during the week! To see other News Room updates please click here. **** How One Generation Was Single-Handedly Able To Kill The Music Industry http://buff.ly/1lo0883 via Elite Daily **** “Staff productivity to drop during World Cup 2014” http://buff.ly/SZoR7A > ‪#‎WorldCup2014‬ I’m not surprised at all based on friends’ & my activity..

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2014 Oct.03

Talking about ‘The Connected Customer’ @ Referron: 10 Oct Sydney

Business, Customer Engagement, Customer Service, events, marketing, retail, social media
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Join us next Friday in Sydney @ Referron, I’m talking about the Connected Customer and how to engage them at BSI Connect. More information here.   “The Future of Now: Always On, Always Connected Communication technology unites us, relays news equally with opinion, transports us to worldwide events, and shrinks distances between our relationships. We’re..

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2014 Oct.02

Talking Retail: BURST into 2015, Retail Business Booster 1 Day Workshop : Melbourne 27 Oct

As Seen In, Business, Customer Engagement, Customer Service, events, marketing, retail, social media
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Melbourne Retailers & Wholesalers are in for a treat!  I am honoured to be part of such a great lineup! Tara Dennis, Jules Brooke, Melissa Hobbs & I are talking retail for a full day at Reed Gift Fairs Burst into 2015 Workshop. Morning Tea, Lunch & Afternoon Tea provided. $132.00 Not to be missed!!..

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Nancy Georges Newsroom
2014 Jul.04

NEWS ROOM: Week Beginning 30 June 2014

Business, Customer Engagement, Customer Service, events, marketing, News Room, retail, social media
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This page is updated during the week! To see other News Room updates please click here. **** EVENT: “Gamification & Social Media As Weapons to Increasing Audience Engagement”, Theresa Lim 8 July http://buff.ly/VAWSgz **** Great post from presenter Theresa Lim “Top 6 Ways To Make Your Next Event Truly Experiential!” http://buff.ly/1ltp3me **** Creating cool images..

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Nancy Georges Newsroom
2014 Jul.04

NEWS ROOM: Week Beginning 15 June 2015

Business, Customer Engagement, Customer Service, events, marketing, News Room, retail, social media
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This page is updated during the week!  To see other News Room updates please click here. **** Interesting!! “Apple trademarks its stores” He was a smart man!! “Steve Jobs placed a great deal of emphasis on distinctive shop design, stating that “Unless we could find a way to get our message to customers at the..

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Nancy Georges Newsroom
2014 Jun.02

NEWS ROOM: Week Beginning 2 June 2014

Customer Service, events, marketing, News Room, retail, social media
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This page is updated during the week! To see other News Room updates please click here. **** I was interviewed by Jamie Smyth for this Financial Times article: “International invaders shake up Australia’s home grown retailers” http://buff.ly/1tw0SbB **** @Starbucks know their customer, what they want and how to deliver it, retailers take note! #customer #ux..

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Retail Miss Fix It News Room
2013 Nov.14

NEWS ROOM: WEEK BEGINNING 11 NOVEMBER 2013

events, marketing, News Room, retail, social media
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This page is updated during the week! To see other News Room updates please click here. ****  RT Katy Daniells: What’s Trending, YouTube Music Awards and the rise of social TV http://buff.ly/1eJGVva >will only get better, despite what the nay-sayers say!  **** #supportlocalretail #shoplocal “Dick Smith has a challenge for Tony Abbott, as he relaunches..

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2013 Sep.02

NEWS ROOM: WEEK BEGINNING 2 SEPTEMBER 2013

events, marketing, News Room, retail, social media, Social Media Women
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This page is updated during the week! To see other News Room updates please click here. **** @tetrisventures Great article: The Shift to Curation as King vs.c Original Content http://goo.gl/bFPZjC **** I am SO EXCITED to announce that JWLZ‘s online store is OPEN! #ShopLocal #ClientLove http://www.jwlz.com.au/ **** RT @andrewmic: RT @AdamMGrant: Good guys finish first… eventually,..

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2013 May.03

#BoycottMyer : Twitter Explodes in Protest

Business Spotlight, Case Study, Customer Engagement, marketing, retail, social media
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#BoycottMyer – Bernie Brooks’ comment on NDIS levy outrages decent people… I created a storify post on the tweets so far: “What was he thinking??”, below, or click here to view on storify. People didn’t need another excuse not to shop at Myer!!  Poor Service has been one of the biggest complaints from customers who..

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Retail Miss Fix It News Room
2013 Feb.19

News Room: Week Beginning 18 Feb 2013

Customer Engagement, Customer Service, Customers, marketing, News Room, retail
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Putting together great speakers for Social Media Women & media140 events this year!  1st media140 : 26 March in Sydney . Register & check out the next few events click here *********** The ever talented Garance Dore talks business with Imran Amed.  click here to read *********** This is interesting via media140 :”#VALENTINES Something you..

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2011 Sep.30

Article in My Business: “Dear Retailers, It’s Not Me, It’s You”

Customer Engagement, Customer Perception, Customer Service, Customers, retail
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This is a little bit of tough love: Dear Retailers, It’s Not Me, It’s You!  I constantly hear retailers blaming the customer for their situation, so I thought I would write them a Dear John Letter: If Australian customers were to write Australian retailers a ‘Dear John’ letter as to why they have left them..

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2011 Apr.04

Deckhouse Social Media Brunch

Customer Loyalty, Customer Service, events, exceptional standard, networking, retail, social media
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With all the focus on Social Media at the moment being about ROI and sales, it is nice just to let the ‘Social’ take centre stage! To see all of my pictures, please click here. Denea, editor of Gourmet Rabbit, @GourmetRabbit on twitter (in ‘Twitter-speak” this denotes a person’s ‘Twitter Handle’ or their name /..

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2010 Nov.17

Retailers MUST Embrace The Online Space Without Delay!

Customer Perception, Customer Service, e-commerce, marketing, online, Presentations & Seminars, retail, sales, social media, strategy, Tips
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In July I was presenting Social Media Seminars at the GHA (Gift & Homewares Australia) Home & Giving Trade Show to Exhibitors and Retailers. It quickly became apparent to me that I was largely talking to an audience that had not yet dipped it’s toe into the online space let alone considered Social Media as a..

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2009 Aug.09

A TRUE PLEASURE TO BE A CUSTOMER @ GELATOMASSI!!

Customer Loyalty, Customer Perception, Customer Service, exceptional standard, retail, sales, SME
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Just when I had lost faith in customer service and passionate retailers (my customers excluded of course!), a friend took me to Gelatomassi in Newtown on Sunday for what he said was, “the best Gelato in Sydney (possibly Australia)”. We were in Concord so this was a lot of pressure to put on one place!..

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