poor customer service – Magnolia Marketing Solutions | Nancy Georges: Strategist, Consultant, Speaker, Author

2013 Nov.15

Mytopiastore on Ebay : Customer Service Fail!!

Nancy GeorgesBad Customer Service, Customer Service, retail, User Experience

I had a week from hell in terms of customer service, but the pinnacle had to be the service and ethics of Mytopiastore on Ebay. I ordered a Cantilever Umbrella for Mum’s birthday party on 24 October, party was on 10th Nov and they say 3 – 7 days delivery – with 17 days out..

2013 Feb.06

Poor Retail Practises & Lies

Nancy Georges#BadRetail, Bad Customer Service, ethics, retail

comments

I really hate it when retailers lie about delivery!! I had an order in with Buyinvite (if you don’t know it takes 7 – 21 days to get the order). Got an email saying that my order had ‘unforseen delay’ and they didn’t know when it would be delivered. (message now deleted from the Contacts..