I Object!! Open Letter To Woollahra Council re Development of Wilberforce St Car Park
“David & Goliath story in every sense! Community Rallying to Fight For Rose Bay Shopping Village During Wilberforce Car Park Development.”
TIPS for Local Businesses To Leverage Local Events & Shopping Nights
Bricks and mortar stores have a massive advantage over online only stores; the human connection! It makes me sad that people give up on their physical space and focus on online sales without realising they are losing the human connection.
I’m Waging War on BAD: CUSTOMER SERVICE & MANNERS!
Hello, Happy New Year! I am so over terrible service AND terrible manners!! Based on 30 years experience in customer service and managing people and a little longer on the planet, I know there is a correlation between the 2! I have always trained people along the lines of great customer service is an extension..
Innovation Pitchfest August 2016
I created Innovation Pitchfest in 2015 to support Australian designers and businesses develop better businesses and go global! Learn more here. The Grand Final was held in August in Melbourne and I’d love to share all the fun with you!! Please click here to see all the pictures on the IP site or scroll down for a snapshot…
AS SEEN IN: Today Extra ‘Consumer watch: Paying more online’
I had the pleasure of being on Today Extra, 13 April 2016, talking about why Coles in particular charges more online:
As Seen In: ABC News Woolworths Results & Closing Masters, 26 February 2016
It was nice to add my piece to this story on ABC News.
Millennials & The Impact on Retail
Millennials, aka Gen Y, aka The Plugged in Generation, whatever you call them they are the largest generation of all time and their behaviour is unlike any who have come before them. Born between 1980s – 2000, their size and influence will change the world forever! Retailers need to adapt their businesses to connect with..
BIG DATA – THE CONNECTIVE TISSUE BETWEEN RETAILER & CUSTOMER
It has been interesting watching the birth and growth of the phrase BIG DATA. Some see it as a big scary unwieldy ‘thing’ and other see it as the holy grail – it will deliver magical results but is illusive. A couple of definitions to help understand it: Big Data: noun Extremely large data sets..
Join Us! Westpac Blue Chilli Business Connect – Free Event, Sydney, 30 September 2015
Westpac’s NEW Small Business Hub is open for business! 1st Westpac Blue Chilli Business Connect meeting on Wednesday night in Kogarah. Free event & I’m talking “Small Business & The Connected Customer”. RSVP here. More on the Hub here. The Small Business Hub has been created to support and inform small businesses; “We know..
NEWS ROOM: Week Beginning 16 June 2014
This page is updated during the week! To see other News Room updates please click here. **** How One Generation Was Single-Handedly Able To Kill The Music Industry http://buff.ly/1lo0883 via Elite Daily **** “Staff productivity to drop during World Cup 2014” http://buff.ly/SZoR7A > #WorldCup2014 I’m not surprised at all based on friends’ & my activity..
Talking about ‘The Connected Customer’ @ Referron: 10 Oct Sydney
Join us next Friday in Sydney @ Referron, I’m talking about the Connected Customer and how to engage them at BSI Connect. More information here. “The Future of Now: Always On, Always Connected Communication technology unites us, relays news equally with opinion, transports us to worldwide events, and shrinks distances between our relationships. We’re..
Talking Retail: BURST into 2015, Retail Business Booster 1 Day Workshop : Melbourne 27 Oct
Melbourne Retailers & Wholesalers are in for a treat! I am honoured to be part of such a great lineup! Tara Dennis, Jules Brooke, Melissa Hobbs & I are talking retail for a full day at Reed Gift Fairs Burst into 2015 Workshop. Morning Tea, Lunch & Afternoon Tea provided. $132.00 Not to be missed!!..
I’m Talking Retail @ DiG FESTIVAL: 16 – 17 October 2014
I am so excited to be speaking at DiG Festival this year!! Thursday 16 October : Presentation: Why Every Business is a Retailer Workshop: Customer Service in the age of ‘Me’ Panel: The Future of Retail Newcastle, the capital of the Hunter Valley, will play host to the inaugural DiG Festival and Conference. Design +..
Nancy Georges on ABC News 24 The Business: “Bricks and Mortar Shopping is Re-emerging”
“We are creating town centres in the communities of tomorrow” Bryan Hynes, Managing Director at AMP Capital Shopping Centres. Thank you ABC News 24 for including me in “Bricks & Mortar Shopping is Re-emerging’. Click here or on the image to view the story.
Nancy Georges @ Reed Gift Fairs Retail Hub Sydney #ReedRetailHub
I’m excited to be a RETAIL HUB expert at Reed Gift Fairs in Sydney in September!! Follow the signs & you will find us at The Retail Hub is at Sydney Exhibition Centre Glebe Island. See the schedule here: http://www.reedgiftfairs.com.au/en/sydney-september/Retail-Hub/ I’m talking all things #Retail, come & say hi: Saturday 20 September @ 11:00 am ..
Nancy Georges Interview: ‘Aussie Businesses Need To Be Socially Braver’ – B&T
Thanks Nikki Jae Majewski B&T Magazine, it was great speaking with you & sharing the fun to be had at SMW Sydney http://bit.ly/1wn5PXe SOCIAL MEDIA WEEK : 23 – 27 September I will be hosting and taking part of a retail panel during Social Media Week, ‘The Consumer Journey‘ with wonderful experts: Megan Wilkes: Co-Founder, Q&CO..
Nancy Georges on ABC News 24 The Business: ‘Myer Sales & Profit on the Slide’
I am constantly baffled as to why profit is achieved by slashing costs & not by increasing sales by putting well trained sales people on the floor in Australian Department Stores?? Constant poor results are indicative that it is not a viable strategy!! I got my 2c in on last night’s ABC News 24 The Business..
Nancy Georges @ Reed Gift Fairs Retail Hub #ReedRetailHub
I’m excited to be a RETAIL HUB expert at Reed Gift Fairs in Melbourne in August #ReedRetailHub The Retail Hub is in The Future Brands Pavilion at The Melbourne Showgrounds! I’m talking all things #Retail, come & say hi: Saturday 2 August @ 2:30 pm Retail Fundamentals Sunday 3 August @ 1:00 pm Customer Service..
Nancy’s Trade Fair Tips & Tricks August 2014
I have been attending and exhibiting in Trade Shows since 1996, in Australia and internationally. As we prepare for the Reed Gift Fair which starts this Saturday 15th & finishes on Wednesday 19 February, I thought I would share with you real life observations and experience from trade fairs here in Australia, Europe & USA. I..
NEWS ROOM: Week Beginning 30 June 2014
This page is updated during the week! To see other News Room updates please click here. **** EVENT: “Gamification & Social Media As Weapons to Increasing Audience Engagement”, Theresa Lim 8 July http://buff.ly/VAWSgz **** Great post from presenter Theresa Lim “Top 6 Ways To Make Your Next Event Truly Experiential!” http://buff.ly/1ltp3me **** Creating cool images..
NEWS ROOM: Week Beginning 15 June 2015
This page is updated during the week! To see other News Room updates please click here. **** Interesting!! “Apple trademarks its stores” He was a smart man!! “Steve Jobs placed a great deal of emphasis on distinctive shop design, stating that “Unless we could find a way to get our message to customers at the..
NEWS ROOM: Week Beginning 23 June 2014
This page is updated during the week! To see other News Room updates please click here. **** People please stop creating personal profiles instead of Business Pages on Facebook! You need a personal profile to create a page: http://buff.ly/1isogaE REMEMBER: all of the cool things happen on your website / blog & social media is..
NEWS ROOM: Week Beginning 9 June 2014
This page is updated during the week! To see other News Room updates please click here. **** RT Posse: Hit the #SydneyFilmFestival and ask the Program Gurus for their recommendations on the perfect movie to watch today. http://buff.ly/SSa6n4 **** Finally a retailer who understands the Aust customer is not going to be price gouged! RT..
NEWS ROOM: Week Beginning 2 June 2014
This page is updated during the week! To see other News Room updates please click here. **** I was interviewed by Jamie Smyth for this Financial Times article: “International invaders shake up Australia’s home grown retailers” http://buff.ly/1tw0SbB **** @Starbucks know their customer, what they want and how to deliver it, retailers take note! #customer #ux..
Nancy Interviewed for Financial Times “International invaders shake up Australia’s home grown retailers”
4 April 2014 :: I was interviewed for this piece by Jamie Smyth in Sydney ©Getty “In a country whose previously isolated landscape has been devastated by the introduction of rabbits, foxes and other invasive species, Australia is facing its latest incursion: foreign retailers. H&M opens its first store in Australia on Saturday as..
NEWS ROOM: Week Beginning 26 May 2014
This page is updated during the week! To see other News Room updates please click here. **** I have noticed this happening – share this on your personal pages with your friends on facebook: **** My heart is broken that the wonderful Maya Angelou has passed away. Thank you teacher for your wisdom, kindness &..
NEWS ROOM: Week Beginning 19 May 2014
This page is updated during the week! To see other News Room updates please click here. **** SEMINAR: I’m talking Social Media & Business at Keith Tulloch Wine in The Hunter Valley 20 May @ 5.30pm. Please join us for this Free event, places are limited. http://buff.ly/1rYuCwX **** RT Optus Business: Did you catch our..
NEWS ROOM: Week Beginning 12 May 2014
This page is updated during the week! To see other News Room updates please click here. **** SEMINAR: I’m talking Social Media & Business at Keith Tulloch Wine in The Hunter Valley 20 May @ 5.30pm. Please join us for this Free event, places are limited. http://buff.ly/1rYuCwX **** EVENT: ‘Lessons Learned By A Woman In..
NEWS ROOM: Week Beginning 5 May 2014
This page is updated during the week! To see other News Room updates please click here. **** SEMINAR: I’m talking Social Media & Business at Keith Tulloch Wine in The Hunter Valley 20 May @ 5.30pm. Please join us for this Free event, places are limited. http://buff.ly/1rYuCwX **** EVENT: ‘Lessons Learned By A Woman In..
NEWS ROOM: Week Beginning 28 April 2014
This page is updated during the week! To see other News Room updates please click here. **** EVENT: Join Us for our May meetup! ‘Lessons Learned By A Woman In Media’ Jane Huxley, @Pandora_Music MD: 13 May www.socialmediawomen.eventbrite.com.au **** Read what I & other retail experts think: RT Retail Express: Our expert panel shares predictions..
NEWS ROOM: Week Beginning 7 April 2014
This page is updated during the week! To see other News Room updates please click here. **** #Flugs: the answer to broken flip flop / thongs. $6:95 freight free in Australia www.flugs.com.au #clientlove **** TONIGHT! Learn how to build a business using social media! Join us 8 April: SoNailicious: Success in Cut Throat Beauty Industry..
NEWS ROOM: Week Beginning 24 & 31 MARCH 2014
This page is updated during the week! To see other News Room updates please click here. **** I love Iris Apfel ~ an inspiration on so many levels! ~~ “Fashion and interior design are one and the same.” Style icon Iris Apfel gives YOU a peek inside her treasures: http://on.elle.com/1pB8Z6C **** RT PSFK: Trending: Watch..
NEWS ROOM: Week Beginning 17 MARCH 2014
This page is updated during the week! To see other News Room updates please click here. **** @lucysiegle asks “Is Fast Fashion Wearing Out The World?” ~ I have been thinking about this since fashion has become cheaper, more accessible and sadly ‘disposable’… Great article! Read it here. Seeing Lucy Seigle at #AllAboutWomen, register here…
NEWS ROOM: Week Beginning 10 MARCH 2014
This page is updated during the week! To see other News Room updates please click here. **** My Preso ‘How to Use Social Media for Business’ + The Business Crew taster @ Champion Legal 19 March <Free> Register Here. **** Let’s Hangout & Talk Exceptional Customer Service with Nancy Georges, The Retail Miss Fix It,..
NEWS ROOM: Week Beginning 3 MARCH 2014
This page is updated during the week! To see other News Room updates please click here. **** FREE EVENT: SOCIAL MEDIA WOMEN: Build Your Community, Making Your Idea a Reality! “Real Food Low Tox Living Community Story” with Alexx Stuart: 11 March #health #blogging Register here. **** This is simply stunning!! Thanks Kate Carruthers :stunning..
NEWS ROOM: Week Beginning 24 FEBRUARY 2014
This page is updated during the week! To see other News Room updates please click here. **** Reed Gift Fairs was much fun but also a great opportunity for the retail community to connect. I am working with wholesalers and retailers in many ways; training, strategy and execution. Please contact me if you would like..
NEWS ROOM: Week Beginning 17 FEBRUARY 2014
This page is updated during the week! To see other News Room updates please click here. **** I cannot speak highly enough of Reed Gift Fairs & The Retail Hub series. I was so happy to be a part of it & meet the other speakers & inspirational retailers, some of who came to the..
Nancy’s Trade Fair Tips & Tricks
I have been attending and exhibiting in Trade Shows since 1996, in Australia and internationally. As we prepare for the Reed Gift Fair which starts this Saturday 15th & finishes on Wednesday 19 February, I thought I would share with you real life observations and experience from trade fairs here in Australia, Europe & USA. I..
NEWS ROOM: Week Beginning 10 FEBRUARY 2014
This page is updated during the week! To see other News Room updates please click here. **** Come & say ‘Hi!’ at RETAIL HUB at @Reed Gift Fairs this Saturday – Tuesday at Glebe Island (new home) http://buff.ly/1hGWR0l #ReedRetailHub I’m talking all things #Retail: Saturday 15 Feb @ 2:30 pm Retail Fundamentals Sunday 16 Feb..
I’m Talking All Things Retail @ Reed Gift Fairs Retail Hub #ReedRetailHub
I’m excited to be a RETAIL HUB expert at Reed Gift Fairs in Sydney in February #ReedRetailHub I’m talking all things #Retail, come & say hi: Saturday 15 Feb @ 2:30 pm Retail Fundamentals Sunday 16 Feb @ 12:15 pm Customer Service Monday 17 Feb @ 11:30 am Retail Marketing Online Tuesday 18 Feb @ 12:15 pm Visual Merchandising:..
Meeting Martin Butler, A Much Admired Retail Genius
I grew up in a time of Retailers who stood tall; family businesses with passionate, knowledgeable, roll-the-sleeves-up-and-join-the-troops managers, leaders and owners. As a Grace Bros Management Cadet, I worked with so many talented Managers and retailers. Over the past 20 years, retail has lost its way and the passionate skilled leaders are few and far..
NEWS ROOM: WEEK BEGINNING 11 NOVEMBER 2013
This page is updated during the week! To see other News Room updates please click here. **** RT Katy Daniells: What’s Trending, YouTube Music Awards and the rise of social TV http://buff.ly/1eJGVva >will only get better, despite what the nay-sayers say! **** #supportlocalretail #shoplocal “Dick Smith has a challenge for Tony Abbott, as he relaunches..
NEWS ROOM: WEEK BEGINNING 4 NOVEMBER 2013
This page is updated during the week! To see other News Room updates please click here. **** I have been asked to be a eunèv Brightspark & am connecting with so many people! EVENT ORGANISERS, VENUES, TALENT: Learn all about eunèv & how to use it Social Media Women 12 Nov www.socialmediawomen.eventbrite.com.au
NEWS ROOM: WEEK BEGINNING 28 OCTOBER 2013
This page is updated during the week! To see other News Room updates please click here. **** Promoting a Retail seminar, starts with “Arguably the single most important issue for retailers today is the environment.” WHAT THE?? How out of touch?!!
NEWS ROOM: WEEK BEGINNING 21 OCTOBER 2013
This page is updated during the week! To see other News Room updates please click here. **** RT storewindows: Chanel in Thailand http://buff.ly/1b5qGCY #windowdisplay > chouette!!
NEWS ROOM: WEEK BEGINNING 14 OCTOBER 2013
This page is updated during the week! To see other News Room updates please click here. **** We had such a great time last night thank you Universal Pictures Australia. #AboutTime is a MUST if you want to laugh, cry & enjoy a movie!! I got lost in the story & this beautiful family x..
NEWS ROOM: WEEK BEGINNING 7 OCTOBER 2013
This page is updated during the week! To see other News Room updates please click here. **** thanks @servantofchaos “Facebook Just Killed A Privacy Setting, So It’s A Good Time To Do Your Own Checkup” **** STAY for free if you have over 100 000 instagram followers at Hotel 888. **** RT @servantofchaos RT @kiwilark..
NEWS ROOM: WEEK BEGINNING 30 SEPTEMBER 2013
This page is updated during the week! To see other News Room updates please click here. **** Dig Festival was an amazing 2 days, here’s a snapshot: #DiGFestival #colcons being discussed in the context of the collaborative consumer – this is a very important shift in behaviour that will affect business models everywhere! #DiGFestival Interesting..
NEWS ROOM: WEEK BEGINNING 30 SEPTEMBER 2013
This page is updated during the week! To see other News Room updates please click here. **** RT @dig_festival: BIG NEWS: Jeff Julian – Hollywood design legend to KEYNOTE at #DiGFestival http://t.co/Yxyik45UxE > The countdown is on, I think tix still available for this great 2 day event! **** Great post on Crowd Funding Your..
NEWS ROOM: WEEK BEGINNING 23 September 2013
This page is updated during the week! To see other News Room updates please click here. **** I attended Google for Entrepreneurs Women 2013 & here are some selected posts: #Gfew2103 #startupaus 3 SHIFTS happening today: 1. Everything 2. Everyone 3. Everything. All facilitated through the cloud. Making it easier to start a business today..
NEWS ROOM: WEEK BEGINNING 23 SEPTEMBER 2013
This page is updated during the week! To see other News Room updates please click here. **** Social Currency in play here; Got 10,000 followers on Instagram? You can stay at 8Hotels in Sydney for free! I love that this made the Los Angeles Times. I read it on Interiors Addict blog a couple of..
NEWS ROOM: WEEK BEGINNING 9 & 16 SEPTEMBER 2013
This page is updated during the week! To see other News Room updates please click here. **** Great example of Social Media conversation: Madonna on Reddit’s ‘Ask Me Almost Anything’ session. Click here to see the ‘conversation’. **** Lots of fun & raising awareness for breast and ovarian cancer. From Pink Hope Community “Check out..
Speaking at DiG FESTIVAL: ‘Retail In The Age of The Empowered Customer’
DiG FESTIVAL: 3 – 4 October 2013 I am so excited to be speaking about “Retail in the Age of the Empowered Customer‘ at this inaugural event! Newcastle, the capital of the Hunter Valley, will play host to the inaugural DiG Festival and Conference from October 2-5, 2013. Design + Interactive + Green-tech = DiG..
NEWS ROOM: WEEK BEGINNING 2 SEPTEMBER 2013
This page is updated during the week! To see other News Room updates please click here. **** @tetrisventures Great article: The Shift to Curation as King vs.c Original Content http://goo.gl/bFPZjC **** I am SO EXCITED to announce that JWLZ‘s online store is OPEN! #ShopLocal #ClientLove http://www.jwlz.com.au/ **** RT @andrewmic: RT @AdamMGrant: Good guys finish first… eventually,..
NEWS ROOM: WEEK BEGINNING 26 AUGUST 2013
This page is updated during the week! To see other News Room updates please click here. **** I am so excited to be attending & speaking at the Dig Festival in October, this is a great event – who else is joining us?! read more here **** SHARING GREAT RETAIL: The 1st time I visited..
NEWS ROOM: WEEK BEGINNING 19 AUGUST 2013
This page is updated during the week! To see other News Room updates please click here. **** I really enjoyed Alex Ritchie’s talk on Urbanism at Creative Mornings Sydney, read more & see the pics here. **** We had a great Social Media Women Meetup last week! Checkout the posts on my Storify. Thank you..
Nancy Georges’ Message To Australian Retailers
I had a very interesting week of discussions about retail last week, so thought I would post a little message to Australian Retailers via Google Hangout. I want to start a conversation & figure this is a good way to do it 🙂 We’ll go more into depth in a future #REALchat . Click here..
NEWS ROOM: WEEK BEGINNING 12 AUGUST 2013
This page is updated during the week! To see other News Room updates please click here. **** I am so excited to be attending & speaking at the Dig Festival in October, this is a great event – who else is joining us?! read more here **** Is Sheryl Sandberg being targeted more than a..
NEWS ROOM: WEEK BEGINNING 5 AUGUST 2013
This page is updated during the week! To see other News Room updates please click here. **** EVENT: Social Media Women 13 August : Collaborative Consumption: What is it? Why should we care? How do we integrate it into our businesses if at all?? We look at 2 businesses who have been built on it…
NEWS ROOM: WEEK BEGINNING 29 JULY 2013
This page is updated during the week! To see other News Room updates please click here. **** Social Media Parenting is a minefield for so many parents. We’re talking about this on Real Chat Monday 10:30am on Google Hangout. All you need is a gmail address – you can watch the video feed or you..
NEWS ROOM: WEEK BEGINNING 22 JULY 2013
This page is updated during the week! To see other News Room updates please click here. **** @Apple has a $146.6 billion Cash Hoard…. @TurnbullMalcolm another reason Govt should be run like a business?? via Business Insider Australia Read more here. **** This is so disappointing!! “The gender pay (pocket money) gap exists among children”..
NEWS ROOM: WEEK BEGINNING 15 JULY 2013
This page is updated during the week! To see other News Room updates please click here. **** RT @tomskotidas An insightful conversation emerging on @adthorp’s LinkedIn newsfeed, topic: Social Selling: Read it here >agree totally that selling skills and customer awareness are vital and if you don’t have that then you are doomed online! ****..
NEWS ROOM: WEEK BEGINNING 8 JULY 2013
This page is updated during the week! To see other News Room updates please click here. **** Retail is facing so many challenges, most will be conquered with education, awareness & collaboration…. however ridiculous retail rents and lack of support by council are issues that must be addressed!! **** I love Polyvore. I created Coast..
NEWS ROOM: WEEK BEGINNING 1 JULY 2013
This page is updated during the week! To see other News Room updates please click here. **** Another fabulous #RealChat with @JohannaBD & Karalyn Brown @InterviewIQ, all about LinkedIn this morning, watch it here: http://youtu.be/JGNODQZX6wY **** RT @masatostudio Anya Hindmarch: no ordinary bag lady – Telegraph http://ht.ly/mG9vS via @TeleFashion **** RT @markwoodrow: 5 consumer trends..
NEWS ROOM: WEEK BEGINNING 24 JUNE 2013
This page is updated during the week! To see other News Room updates please click here. Only 1 in 3 parents read to their kids every night ~ I am surprised by this figure!! via @BookazineHK ~ I was a fan of the #greatretail Bookazine HK stores in my travels, then I had the supreme..
NEWS ROOM: WEEK BEGINNING 17 JUNE 2013
This page is updated during the week! To see other News Room updates please click here. This morning’s Real Chat with +Johanna Baker-Dowdell was on Writing your own Book: Conception to publishing, view here : http://youtu.be/VB7Kz6xa7lk **** RT @timrayner01: Big Brother and Silicon Valley @NewYorker , read more here. **** RT @petecripps: Facebook Reveals How Often the..
NEWS ROOM: WEEK BEGINNING 10 JUNE 2013
This page is updated during the week! To see other News Room updates please click here. #EVENT: @TheFetchSYD & @Canva’s @hannahdemilta is up tonight: Sharing her Blogger Tips & Tricks + Strategic Insight into How Brands & Influencers Can Work Together. New Venue! @Bar_100 100 George St, Sydney BAR 100 www.socialmediawomen.eventbrite.com **** RT @reuvengorsht: Walmart..
NEWS ROOM: WEEK BEGINNING 27 MAY 2013
This page is updated during the week! To see other News Room updates please click here. #TIP of the Day: When hiring staff, do a few exercises with them that reflect day to day tasks in their job. eg: transcribing information a customer gives them into the computer, folding stock, answering the phone etc..
The Real Chat: Real People, Real Experiences. Google Hangout 24 Friday
C’mon down folks – I am going to have a weekly Google Hangout to chat all things social media, retail, business etc Strawberry Communications: Writing & PR‘s Johanna Baker-Dowdell is joining me & is going to share her insight and experience too! Join us at 10.30am Friday on the Google Hangout Live for The Real..
Nike X Liberty Collaboration ~ Retail Integration in Action!
The first thing I thought when I read that Nike and Liberty of London had collaborated and designed a shoe that as a fusion of the iconic prints with the world renowned shoes was – “What the??” At first glance I wouldn’t have thought that the Nike customer would be into the Liberty prints… but..
NEWS ROOM: WEEK BEGINNING 13 MAY 2013
This page is updated during the week! To see other News Room updates please click here. I am really looking forward to @media140au’s next meetup “Mobile Technology & The Customer: Navigating the Evolution”. Our Expert Panel: Peter Paterson – EMarketingConnected, Shane Williamson – Mobile Monday Sydney & Andy Jamieson – Switched on Media. 28 May,..
NEWS ROOM: WEEK BEGINNING 6 MAY 2013
This page is updated during the week! To see other News Room updates please click here. RT @razchorev: The smartest article I read this year! >>Teens aren’t abandoning “social.” They’re just using the word correctly. http://buff.ly/13gF1uA **** We are busily adding new products to the new Contents: Party + Christmas + Home website we..
NEWS ROOM: WEEK BEGINNING 29 APRIL 2013
I had the pleasure of talking social media on Eastside Radio. You can listen to the podcast here: http://eastsidefm.org/2013/04/women-in-social-media/ **** RT @thetweetailer: Neat use of outdoor. Nike using holograms in posters to demonstrate flexibility of new Nike Frees. http://t.co/682CVwBGyj **** #BoycottMyer – Bernie Brooks’ comment on NDIS levy outrages decent people… I created a storify..
NEWS ROOM: WEEK BEGINNING 22 APRIL 2013
I wrote an article on Social Media for Hair Salons that appears in Culture Magazine April 2013. Part 1 of the longer version of the article, can be read here & Part 2 can be read here. Click here to read the article in the magazine. ********* RT @andrewmic M&S open a Food store w E-..
NEWS ROOM: WEEK BEGINNING 15 APRIL 2013
RT @andrewmic: Interesting thinking from @rexster on learning for biz from Gaming, click here to read, cc @briansolis @eddieharran ****** RT @matthewgain: 10 Tips to Negotiate in Business, click here to read, via @ShareThis ****** RT @foxinflats High 5s 2 the Top 100 Finalists #voicesof2013.Thrilled @FoxInFlats is nominated! http://t.co/lEFs1i7TjA >of COURSE u r!! x ******..
NEWS ROOM: WEEK BEGINNING 8 APRIL 2013
#EVENT: The Greatest Gift Living Wholesomely, Inside & Out | 20 APRIL 2013 | Mosman Art Gallery & Community Centre Judith Cantor is organising The Greatest Gift™ is a wellness event just for you! A day of workshops and seminars on living life wholesomely – inside and out. More info here on the site. The..
NEWS ROOM: WEEK BEGINNING 1 APRIL 2013
I AM SO CHUFFED!! + to be on the same list as @MaryPortas(My Queen) is SUPER!! #10 of 100 is pretty cool too!! RT @ecretail: Congratulations @NancyGeorges! You made our list of the March 2013 Top 100 Retailers to Follow on Twitter – http://t.co/amcbdnuauz **** This is a great article to help understand how retailers..
Cool Brand Apps; L’Oreal Paris ‘The Colour Genius’ App
Found this at Esprit Magazine Australia: “L’Oréal Paris revealed its upcoming cosmetics launches plus a handy App (The Colour Genius) which suggests colours to match an outfit, fashion looks and ways to wear cosmetics and beauty tips to build confidence and inspire when it comes to wearing make-up. Notable launches are Nude Magique CC Cream..
News Room: Week Beginning 25 March 2013
I AM SO CHUFFED!! + to be on the same list as @MaryPortas (My Queen) is SUPER!! #10 of 100 is pretty cool too!! RT @ecretail: Congratulations @NancyGeorges! You made our list of the March 2013 Top 100 Retailers to Follow on Twitter – http://t.co/amcbdnuauz **** Nick D’Aloisio has put SOCIAL SEARCH in the spotlight..
News Room: Week Beginning 18 Feb 2013
Putting together great speakers for Social Media Women & media140 events this year! 1st media140 : 26 March in Sydney . Register & check out the next few events click here *********** The ever talented Garance Dore talks business with Imran Amed. click here to read *********** This is interesting via media140 :”#VALENTINES Something you..
UTS Engage: Future Of Retail
The amazing Carla Zampatti, the knowledgable Andy Hedges (Westfield) & Margy Osmond (ARA) chat all things retail. Tweets #UTSEngage : view here. Information on Speakers: click here. Knowledgable & experienced panel: Carla Zampatti, the knowledgable Andy Hedges (Westfield) & Margy Osmond (ARA). Carla & Andy have wealth of knowledge, expertise and passion for retail. Carla..
Article in My Business: “Dear Retailers, It’s Not Me, It’s You”
This is a little bit of tough love: Dear Retailers, It’s Not Me, It’s You! I constantly hear retailers blaming the customer for their situation, so I thought I would write them a Dear John Letter: If Australian customers were to write Australian retailers a ‘Dear John’ letter as to why they have left them..
Customer Service IS Like Dating
Articles ideas are erratic, sometimes I have 20 at once and sometimes I have zero! I was thinking about my next article when a client told me that when talking to staff about customer service he always uses what I said in my seminar (before he became a client), Customer Service is Like Dating.So I..
Interesting Snapshot of Retail on 60 Minutes
60 Minutes’ Charles Wooley’s story on retail tonight was interesting if not detailed or in-depth, well I suppose that is left to ABC & SBS. He spoke to: Net-a-Porter Founder Natalie Massenet, inspiring woman and a great business woman! I am a huge fan of the site as well as their expertise as online retailers..
Customer Service: The Good, The Bad & The Lessons
We find ourselves in an interesting time. Consumer behaviour has never been more fickle, retail has never been tougher, communication has never been easier while at the same time harder to manage and competition has never been tougher, as we now all operate on a world stage. So while it may be easier to find..
Consumer Behaviour :: Changing The Way We Do Business
View This Post as a PDF The rules are different and the playing field has totally changed leaving business owners with the options of adapt or perish. Australian business owners have never had to be as skilled as they need to be today; education, knowledge, skill and marketing prowess, are all needed by business owners…
Nancy Georges comments on Delayed Effects of GFC for Retailers
Valerie Khoo and I discussed the delayed effects of the GFC on retailers. This is a topic that I am passionate about and it was a great opportunity to raise awareness and offer a few suggestions to increase sales. Valerie’s piece appeared in today’s Sydney Morning Herald. An excerpt: “Magnolia Solutions’s retail strategist Nancy Georges..
Deckhouse Social Media Brunch
With all the focus on Social Media at the moment being about ROI and sales, it is nice just to let the ‘Social’ take centre stage! To see all of my pictures, please click here. Denea, editor of Gourmet Rabbit, @GourmetRabbit on twitter (in ‘Twitter-speak” this denotes a person’s ‘Twitter Handle’ or their name /..
Department Stores Need To Step Up!
I just left this comment on an article in Smart Company titled: “How Happy Staff & Online Deliver Retail Growth” in reference to David Jones’ poor results last week, view here. I was compelled to comment as I feel very strongly that the 2 main depsrtment stores in Australia have not done anything for the..
Marketing Is All Encompassing
I commented on a great discussion on LinkedIn and thought I would post it here too; Stuart Ayling asked: How do people view the ‘marketing’ function within companies? I thought the responses were great and this is such an important discussion to have within a business, regardless of size. This was my answer: “Geoffrey, I have..
10 Commandments of Customer Service
One of my favourite magazines Giftrap asked me to write an article on Customer Service and we thought it would be fun to create 10 Commandments!
Competition is NOT a Dirty Word!
There are a lot of things that business owners need to focus on and being obsessed with their competition is not one of them. It is time to look at your competitors in a new light. Your competitors will elevate your whole category / product group or niche. They will also be a comparison to you and allow you to shine in comparison!! Use your competition to increase the awareness of your niche & show how great your business is!!
Customer Service TIPS
Without Exceptional Customer Service, any business cannot thrive, grow or survive long term. The Internet and Social Media have meant that customers can share their experiences, good & bad, immediately. Here are some tips to help elevate your Customer Service Experience.
Social Media 101 – Part 3
Have you read Social Media 101 – Part 1 & Part 2? This post will make more sense if you have. 1. https://magnoliasolutions.com.au/2009/10/12/social-media-101-part-1/ 2. https://magnoliasolutions.com.au/2009/10/13/social-media-101-part-2/ We have covered; What is Social Media and Networking sites MySpace & Facebook. Twitter (www.twitter.com) is the social media of the moment, despite starting in 2006. Twitter asks users to..
Social Media 101 – Part 2
Have you read Social Media 101 – Part 1? This post will make more sense if you have. https://magnoliasolutions.com.au/2009/10/12/social-media-101-part-1/ To understand where we are now, let’s look back a few years. My Space (www.myspace.com) was launched in 2003 and quickly became ‘the’ must-join site. It predominantly engaged and was used by Gen Y, artists and..
Social Media 101 – Part 1
The way we communicate, promote and brand our business has changed forever with the emergence of Social Media. The old rules are obsolete and now is the time to embrace the new media and take full advantage of the new communication age. In an increasingly competitive market, retailers need to stand out from the crowd..
7 Powerful Ways to Boost Retail Profits
Retail is changing, faster than ever before! Are you ready?
There are NEW RULES.
A successful, profitable retail business requires skill, planning & strategy.
Our latest white paper outlines the things every retailer needs to focus on
to ensure retail success and increased profitability.
There are many elements to retail and only 7 of them will lead to a more profitable business.
A TRUE PLEASURE TO BE A CUSTOMER @ GELATOMASSI!!
Just when I had lost faith in customer service and passionate retailers (my customers excluded of course!), a friend took me to Gelatomassi in Newtown on Sunday for what he said was, “the best Gelato in Sydney (possibly Australia)”. We were in Concord so this was a lot of pressure to put on one place!..
Bit about Me!
Hello! I thought I would cut my Bio short so that you can see all of the other things we have here! What to do with all the other info that gives you an insight into me and my business? So I can put it here! Over the past 20 years I have acquired many..