staff – Magnolia Marketing Solutions | Nancy Georges: Strategist, Consultant, Speaker, Author

2011 Jul.18

Item Wrongly Tagged.. What Would You Do?

I want to share this question i was emailed: “I was shopping at Wittner Shoes last night, picked up a bag that was clearly priced and took it to the counter to purchase only to be told it had been priced incorrectly. The bag originally should have been $220 down to $119 the tag was..

2011 Feb.28

Department Stores Need To Step Up!

Nancy GeorgesCustomer Service, Customers, retail

comments

I just left this comment on an article in Smart Company titled: “How Happy Staff & Online Deliver Retail Growth” in reference to David Jones’ poor results last week, view here. I was compelled to comment as I feel very strongly that the 2 main depsrtment stores in Australia have not done anything for the..