Quick question: What are you doing to be kind to yourself between now and the C word? Christmas is a crazy time but mainly because we have been ‘trained’ by media & marketing!! I think we put too much pressure on ourselves at this time of the year, and we start to have the freakout..
So many people now having to work from home. But that’s not as easy or productive as that sounds!! I have worked from home on and off for the last 11 years and wanted to share my tips. Please watch / listen this video or read below for more: I’ve worked from home on and..
Honour to be asked to contribute to Heverton Anunciacao‘s book: ‘30 Advices from 30 Greatest Professionals in CRM and Customer Service in the World‘. Heverton contacted me and asked me to be part of his book. The premise: “Imagine the following situation: you were invited for a private meeting. In this meeting you are with..
I update this post every 6 months in time for the trade fairs. Preparation is your best tool for the fairs. I have been attending and exhibiting in Trade Shows since 1996, in Australia and internationally. As we prepare for the Reed Gift Fairs & Life Instyle which starts this Saturday and Thursday, respectively, I thought I..
Sometimes we just need a reminder, tip or suggestion to recalibrate our business. These are 7 Tips to help Retailers recalibrate: 1. Adopt a service culture / focus in your store – Make it easy to deal with you – including: Staff attitude, language and behavior Product selection Service process Delivery on & offline..
We had another super ‘Real Chat’ on Google Hangout on Friday! Nancy Georges and Joahnna Baker-Dowdell chatted with Karalyn Brown about the ins & outs of Linkedin and her article “Why are there so few women in LinkedIn Top 100 most connected people?” Read it here. We also discussed tips on how to use and..
I have posted Part 2 of the extended version of my article on Social Media for Hair Salons that appears in Culture Magazine April 2013. Part 1 of the longer version of the article, can be read here & Part 2 can be read here. Click here to read the article in the magazine.
I wrote an article on Social Media for Hair Salons that appears in Culture Magazine April 2013. Part 1 of the longer version of the article, can be read here & Part 2 can be read here. Click here to read the article in the magazine.
This is not a fluff piece taken from articles or magazines. This is real life observations and experience from trade fairs here in Australia, Europe & USA. Given that the Gift & Homewares Association’s (GHA) Home & Giving Fair is on this weekend, I thought this post will help first time visitors or long time..
One of my favourite magazines Giftrap asked me to write an article on Customer Service and we thought it would be fun to create 10 Commandments!
Without Exceptional Customer Service, any business cannot thrive, grow or survive long term. The Internet and Social Media have meant that customers can share their experiences, good & bad, immediately. Here are some tips to help elevate your Customer Service Experience.